THE REALTORS® CODE OF ETHICS INFORMATION BEFORE FILING ETHICS COMPLAINTS
BEFORE YOU FILE AN ETHICS COMPLAINT
Boards and associations of REALTORS® are responsible for enforcing the REALTORS® Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation which apply only to real estate professionals who choose to become REALTORS®.
Many difficulties between real estate professionals (whether REALTORS® or not) result from misunderstanding, miscommunication, or lack of adequate communication. If you have a problem with a real estate professional, you may want to speak with them or with a principal broker in the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.
If, after discussing matters with your real estate professional or a principal broker in that firm, you are still not satisfied, you may want to contact the local board or association of REALTORS®. Many boards and associations have informal dispute resolving processes available to consumers (e.g., ombudsmen, mediation, etc.).
If, after taking these steps, you still feel you have a grievance, you may want to consider filing an ethics complaint. You will want to keep in mind that:
FILING AN ETHICS COMPLAINT
BEFORE THE HEARING
PREPARING FOR THE HEARING
AT THE HEARING
AFTER THE HEARING
Many ethics complaints result from misunderstanding or a failure in communication. Before filing an ethics complaint, make reasonable efforts to communicate with your real estate professional or a principal broker in the firm. If these efforts are not fruitful, the local board or association of REALTORS® can give you the procedures and forms necessary to file an ethics complaint.
For the most detailed information available on ethics complaints, arbitration and related items, please go to: https://www.realtor.org/code-of-ethics/ethics-complaints-arbitration-requests-and-related-information or https://www.nar.realtor/about-nar/policies/code-of-ethics-and-professional-standards
You can also visit our State Association's ethics page at: https://www.wyomingrealtors.org/file-a-complaint where you'll find an overview of the complaint process along with a form to begin the process.